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Drivers and firmware A device driver is software that allows communication between your operating system and the recording device. Noldus IT tests MediaRecorder with the latest device drivers and does not support older drivers. When you upgrade MediaRecorder,...

Aim To upgrade an older version of the MediaRecorder software to version 6.5. Prerequisites You have an older MediaRecorder version. You obtained an activation key for your MediaRecorder license. Procedure Download the installation files from my.noldus...

Procedure Upgrade MediaRecorder Upgrade your MediaRecorder license to continue working with your hardware key Upgrade recording devices

MediaRecorder is a product of Noldus bv. However, MediaRecorder would not be what it is without the use of third-party software. This page lists software libraries and other software products used in MediaRecorder and links to license and compliance informatio...

A license for MediaRecorder comes with an activation key. The key determines which license options are available to you (see Modules in Welcome to MediaRecorder). For existing customers it is still possible to upgrade their hardware key and use this key as the...

Aim To install MediaRecorder and, for some recording devices, their drivers. Procedure IMPORTANT - If you have an older version of MediaRecorder - Uninstall MediaRecorder 6.0 and older versions before you install MediaRecorder 6.5. Download the installat...

Aim To make sure the computer shuts down properly. Background information On computers with Windows 10, by default the computer resumes rather than restarts after shutdown. This can cause problems with MediaRecorder and associated software like The Observer...

Aim To make sure the devices use the drivers that were tested with MediaRecorder. Background information The general recommendation from Microsoft to use automatic updates is good, especially for security updates. However, automatic updates of hardware devi...

IMPORTANT If you have an older version of MediaRecorder - Uninstall MediaRecorder 6.0 and older versions before you install MediaRecorder 6.5. If you have a hardware key - Do not insert your key before the installation is complete. If you do so, other driv...

Main topics The steps to install MediaRecorder Turn off automatic updates for device drivers Install MediaRecorder and device drivers Activate your MediaRecorder license Upgrade to MediaRecorder 6.5

Supported device types MediaRecorder is supported with the following device types. See the section on the device type which specific devices have been tested. Analog cameras IP cameras USB devices GigE Vision cameras Screen capture devices

When do I need an analog camera? Under certain conditions analog cameras will serve you better than digital cameras. If cables longer than 5 m are needed between the camera and recording equipment, for most digital cameras, you need an amplifier. Industrial a...

When do I need an IP camera? IP cameras are connected directly to a network. IP cameras are especially useful to film for example at a remote location and receive the video files through an Ethernet network on your computer. Network requirements To use Medi...

USB 2 and 3 ports The supported USB devices are all USB 3 devices and need to be connected to a USB 3 port. You recognize USB 3 ports by a double-S in front of the USB icon. Some USB 3 ports and connectors have blue labeling.   The Dell Precision T3640...

GigE Vision cameras are hereinafter referred to as GigE cameras. When do I need a GigE camera? GigE cameras are high-performance industrial cameras. They can have a higher frame rate and resolution than the other supported cameras. The images are sent unproc...

What information are you looking for? Important notes about USB Supported USB cameras Other supported USB devices

Revised: 21 July 2022 END-USER LICENSE AGREEMENT IMPORTANT – READ CAREFULLY. Please read this EndUser License Agreement ("EULA" or “Agreement”) carefully before checking the “accept” checkbox, downloading or using the Software (as defined below). By chec...

When do I need a screen capture device? You can easily record what your test participant is doing on his or her computer with a screen capture device. Such a device will provide you with high quality images of the screen at which the test participant is looki...

Using the standard Screen Capture tool in MediaRecorder The Screen Capture tool is an add-in to your MediaRecorder license. It allows you to record the screen of the computer with MediaRecorder. It is a software tool that is built in in MediaRecorder. IMPO...

Main steps To start working with MediaRecorder involves the following steps: Connect all devices and, if applicable, switch them on. If you have a hardware key - Insert it into a USB port of the computer. Start MediaRecorder. The main window now open...